Refund policy

Sovrelia Return & Refund Policy

For orders delivered within the United States, request a return within 7 calendar days of delivery, counting the delivery date as day one. If your order arrives in separate packages, the window begins when the final package is delivered.

To request a return, email iceman19990211@gmail.com with your order number and the items you wish to return. We will provide return instructions and the correct address. Please contact us before sending anything back.

Items must be unworn and include their original tags and clear garment packaging with the SKU label. Ship your return within 7 days of submitting the return request. Returns that do not meet these conditions may be declined.

Customers pay return shipping unless the item arrived damaged or we sent an incorrect item. Original shipping charges are non-refundable, except where required by law.

For damaged or incorrect items, contact us promptly with your order number and photographs so we can resolve the issue.

Allow 5–7 business days after the return arrives for inspection and processing. Approved refunds are issued to the original payment method; your bank may require additional time.

We do not offer direct exchanges. For another size or color, request a return and place a separate order.

This policy does not limit your rights under applicable consumer law.